Customer satisfaction survey

Please complete the sections that are relevant to your experience with ELE.
Contacting ELE

How do you usually contact ELE?
telephone fax email letter

How quickly do we usually respond?
same Day next day within 3 days over 3 days

Web site

How easy is it to find the information that you need?
very easy easy hard very hard

Have you registered on-line to view ELE product specifications and prices?
yes no

How can we improve the web site?

Quotations

If you have received a Quotation from ELE recently please complete this section.

Quotation number (starts with EH, EX, LH or LX and then 6 numbers)

How quickly did we respond to your enquiry?
same Day, next day, within 3 days, over 3 days.

How would you rate the accuracy of the quotation?
very good good bad very bad

How well did the supporting information (product data sheets etc) meet your expectations?
very good good bad very bad

Were our prices competetive?
very good good bad very bad

How well did our equipment meet the specification?
very good good bad very bad

How would you describe the quoted delivery time?
very good good bad very bad

What were the most important factors in choosing to buy/not to buy from ELE?
Orders

If you have ordered equipment from us recently, please complete the section below.

Order Number (starts with EH, EX, LH or LX and then 5 numbers ending with an 'S')

Despatch date (usually Invoice date)

Received date

Please list products supplied

What condition were your product(s) received in?
very good good bad very bad

Was it delivered on time/within your expectations?
very good good bad very bad

How would you describe the operating instructions?
very good good bad very bad

Does the product quality meet your expectations?
very good good bad very bad

Can you recommend any ways in which our products can be improved?

Can you recommend any ways in which our service could be improved?

Do you buy from any of ELE's competitors and why?
Other information

Would you like to receive email Newsletters concerning new technologies.  Yes

Any other comments:
Your contact details

Name:

Company/organisation:

Address:

Country:

Tel:

Fax:

email:

Which sector are you in?
Government Education Research Private

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